Questions
Frequently asked
Straight answers about photos, payment, previews and delivery. Anything missing? Ask us on the contact page.
What kind of photo works best?
A sharp, well-lit photo where the face is clearly visible. Daylight photos work beautifully. Avoid heavy filters, sunglasses, and very small group shots — if the shortest side is below about 800 pixels we'll warn you at upload, and if we think the photo won't do you justice we'll ask for another before starting.
Is the sketch really hand-drawn?
Yes — every portrait is drawn by hand with graphite pencils on acid-free paper. It is not a printed photo filter or AI image. You'll see the real drawing in your preview before we ship it.
How does payment work?
You pay by UPI or bank transfer and submit the transaction reference (UTR). We verify every payment personally and confirm your order — usually within the timeframe shown at checkout. Your order isn't confirmed until we've verified the payment, and we'll email you the moment we have.
Can I see the drawing before it ships?
Always. We send a preview for your approval before dispatch. You can approve it or request changes within your included revision rounds.
What if I don't like it?
Tell us what to change — revision rounds are included with every order. Our aim is that you approve the preview because you love it, not because you ran out of options.
Can I upload the photo after ordering?
Yes. If you're ordering from your phone and the good photo is elsewhere, place the order first and add the photo afterwards from your order page.
How is it packaged?
Unframed drawings ship rolled in a rigid tube; framed pieces ship with corner protection in a double-walled box. Damage in transit is covered — we redraw or replace free within 48 hours of delivery.
Do you ship outside India?
Not through the website yet — message us on WhatsApp and we'll arrange it individually.